1) embroidery is stitched on the towel therefore faces, scenery, and other photo like images will not come out as clear as a picture. Embroidery is great for logos, and outlined designs.

2) We place the embroidery on the bottom center of the towel, about 8-10" from the bottom hem. Embroidery does not feel great on your skin , and having it placed on the bottom center will put it in the most visible place on the towel at all time. Unless requested by the customer, bottom center is the default placement for the embroidery design.

3) Since embroidered towels are custom towels there is no refund or exchange on custom towels, please make sure you approve the logo, and sign the invoice.

4) Embroidery has its limitation as far as size, and recommended amount of stitches. We can not go larger than 10.5" , plus having so many stitches in one place on the towel will create a problem later on.

5) We can do a pantone color match if we have it on the shelf,if not requested we will use our closest thread color available. If you want to match a specific Pantone color ,please indicate it when placing your order,if order is large enough we can order the threads specifically for your order, on small order, a fee will be charged to order the special thread.