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| Question about
ordering. |
| 1.Do I
have to order the items by the case ?
Answer: The minimum order is one case,
.Certain items are packed 24 pcs per case , some are packed 72 pcs per case ,
therefore the min order will be whatever the case packs ,however, you can order
36 pcs 42 pcs 98 pcs etc. You will have to order this over the phone as our
shopping cart is set for case sales only. |
| 2. How
long does it take to ship the order ?
Answer: Providing the item is in stock we
ship the next day after we receive the order online. If we receive the order
early enough we sometime process it on the same day. Certain items such as
sheets which are made per order and might take up to 7-10 days to be shipped. |
| 3.Can
I mix several colors per case.?
Answer: We normally prefer to ship 1
case per color, however for first time buyers or on special occasions we can do
2 colors per case at most. |
| 4.
What is your return policy ?
Answer: We will accept any returns that are
not used and still in their original poly bags.We do not accept returns
or give any refunds on custom embroidery or custom embroidery jobs. The
customer will be responsible for shipping costs, we will provide full refund
for the merchandise only, if returns were authorized by us and within 30
days of purchase. |
| 5.
Who is Cotton Fruit Inc.? are you brokers? agents? home business?
Answer: We
are a manufacturer /wholesalers of towels and linen since 2000. We have a
large facility in Miami of about 15,000 SQ feet, and we carry a tremendous
amount of goods on our floors. We purchase our yarn and then have it
produced in the same facilities for the last 7 years. We are probably the
only company who stocks over 6000 pcs per color in beach towels at all time,
and we make 16 colors!! |
| 6.Who
are your customers?
Answer: We have over 15,000 customers, and
obviously can not name them all , however we supply towels mostly through our
distributors to Shell, GE, Whirlpool, Norwegian Cruise lines, Disney High
School Musical, Lennar Homes, Bronx Metro zoo, Xerox, HP, Memorial Hospitals,
Marriot, Hilton, Seminole Hard Rock Cafe, and yes Shamoo the whale who eats his
fish right off our
hand towels at the SeaWorld. |
| 7.What is
the difference between embroidery and silkscreen?
Answer: Embroidery now days is a more popular
method of personalizing your towels or robes, the customers know there is
more work done using embroidery and appreciate the detail and time it takes
to do each towel. Embroidery has the advantage of lower cost for set up,
especially when several colors are involved , and you can order as little as
24 pcs. For silkscreen the minimum order is much larger , and the process is
faster where ink is pressed onto the towel, so it is a cheaper process and
does cost less than embroidery. |
| 8. Where
are your products made ?
Answer: Our products are made in India,
Pakistan, China and Canada. We do have some merchandise that was purchased from
some of the large USA mills when they shut down, but these towels are
available in 35 x 70 and 24 x 50 sizes only |
| 9.Will
I have to pay duties on the towels ,sheets, robes or blankets that I buy
if I am located outside the USA?
Answer:Each country has it own duties and rules
, check with your local government how much duties you have to Pay. Canada
and Mexico, except some of the sheets our products DO NOT meet NAFTA rules
and you will have to pay duties, and any paper work fees to a forwarder on
your side of the country. We will only bill you for shipping. Please note
there are no refunds or exchanges on international orders, ALL SALES ARE
FINAL. |
10.How do i know what are the real colors of the towels ?
Different monitors show colors differently - How do i know ?
Answer: Please click
Here to view PMS color codes of our towels. |
11.Why your fiber reactive towels not are included in the promotion ?
Answer: We are doing the promotions only on products that we manufacture. Unfortunatley, we do not manufacture Fiber Reative Towels.
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